Notice
of Business Continuity Plan
Golden
Gate Financial Group has developed a business continuity plan on how we will
respond to events that significantly disrupt our business. Since the timing and impact of disasters and
disruptions is unpredictable, we will have to be flexible in responding to
actual events as they occur. With that
in mind, we are providing you with this information on our business continuity
plan.
Contacting Us – If after a significant business disruption you cannot
contact us as you usually do at (415) 362-5006 or via fax at (415) 362-2301 or
via email, you should go to our web site at www.ggfg.com. If you cannot access us through any of these
means, you should contact the annuity, life insurance sponsors or
custodian which holds your accounts by contacting them directly at the
telephone number or website listed below for instructions on how they can
provide you with access to your funds and securities.
Our
Business Continuity Plan – We plan to quickly recover and resume business operations after a
significant business disruption and respond by safeguarding our employees and
property, making a financial and operational assessment, protecting the firm’s
books and records, and allowing our customers to transact business. In short, our business continuity plan is
designed to permit our firm to resume operations as quickly as possible, given
the scope and severity of the significant business disruption.
Our
business continuity plan addresses: data back up and recovery; all mission
critical systems; financial and operational assessments; alternative
communications with customers, employees, and regulators; alternate physical
location of employees; critical supplier, contractor, bank and counter-party
impact; regulatory reporting; and assuring our customers prompt access to their
funds and securities if we are unable to continue our business.
The annuity, life insurance sponsors and custodians, backs up important
records in a geographically separate area. While every emergency situation
poses unique problems based on external factors, such as time of day and the
severity of the disruption, we have been advised by these firms that it is
their objective is to restore their own operations and be able to complete
existing transactions and accept new transactions and payments as quickly as
possible, given the scope and severity of the significant business
disruption. Your orders and requests for
funds and securities could be delayed during this period.
Varying
Disruptions –
Significant business disruptions can vary in their scope, such as only our
firm, a single building housing our firm, the business district where our firm
is located, the city where we are located, or the whole region. Within each of these areas, the severity of
the disruption can also vary from minimal to severe. Our business continuity plan provides for an
evaluation of the scope of the business disruption, and sets forth various
plans of action for the continuation of the firm's business, as well as
alternative means (web site, telephone, facsimile, email, us mail) for the
dissemination of information to employees and clients. The business continuity
plan serves as a guide that addresses how the firm will continue to conduct
business during a significant business disruption, to the extent possible based
on the severity of the disruption. It is our intention to minimize the recovery
time necessary to resume operations. If
the significant business disruption is so severe that it prevents us from
remaining in business, we will assure our customer’s prompt access to their funds
and securities directly with the annuity, life insurance sponsors
and custodians which hold client accounts by contacting them directly:
|
Sponsor/Custodian |
Telephone Number |
Web site |
|
AGL Life
Assurance Company 610 West
Germantown Pike, |
1-484-530-4831
or 1-484-530-4781 |
|
|
US Bank
Main Office 1555 N RiverCenter Drive,
|
1-414-765-5376 |
|
|
US Bank PD-OR-P6TD 6th Floor
|
1-503-275-6173
|
This plan
is subject to modification, and an updated summary will be promptly posted on
our web site. Clients may alternatively obtain updated summaries by requesting
a written copy via mail.
For more
information – If
you have questions about our business continuity planning, you can contact